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SUNSETTER AWNINGS TECHNICAL SUPPORT
- Home
Model 900XT/1000XT
- Installation Instructions
- Operation Instructions
- Care and Maintenance
- Troubleshooting
- Parts Diagram
- Replacement Part  Instructions
- How to Drain Rain Water from
  the Awning Fabric
- Awning Removal Procedure
Motorized, Motorized XL
and VISTA
- Installation & Operation Instructions
- Care and Maintenance
- Troubleshooting
- Parts Diagram
- Replacement Part Instructions
  Helpful Information
- Adjust Front Bar Connectors
- Adjust pitch
- Drain Water from Fabric
- Motor Upgrade for VISTA Awnings
- Rafter Adapter Brackets
- Reset Remote Transmitter
- Set Open & Close Stops
Oasis Freestanding Awning
- Installation & Operation Instructions
- Care and Maintenance
- Troubleshooting
- Parts Diagram
- Fabric Replacement Instructions
- Front Bar Replacement Instructions
- Gear Assembly Replacement Instructions
- Motor Replacement Instructions
Model 900/1000
- Fabric Replacement
- How to Drain Rain Water from
  the Awning Fabric
- Awning Removal Procedure
Accessories
- Aluminum Hood
- Center Brace
- Cleaning Kit
- Cover
- Deflappers
- Dimming LED Lights
- Floor Mount
- Overhangs or Low Eaves
- Patio Lights
- Power Lifts
- Rainaway Arches
- Screen Room purchased prior 1/1/2006
- Screen Room purchased after 1/1/2006
- Screen Room Flooring
- SunSetter Mat
- Weatherbreaker Front
- Weatherbreaker Side
- Wireless Wall Switch
- Wireless Wind Sensor

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TROUBLESHOOTING


 
IF... THEN...
Ratchet lever is bound at 9 o'clock position... Be sure to use a small piece of cardboard over the teeth of the visegrips to prevent paint damage. Place visegrips on the lever at the end near the shaft and turn clockwise until the lever releases. Do not attach the visegrips to the end away from the shaft as this will break the lever.
Awning won’t roll down after it was just installed... 1. Check the left end cap and check to see that the cotter pin was removed (Step 18).
2. Check to see that the ratchet lever is in the open position.
3. Check to see that the cable ties are removed from each arm.
4. Check to see that the arms are adjusted properly using the supplied acorn nuts (Step 28).
5. Check to see that the rafter knobs are loose.
Fabric not rolling straight... 1. Check that the fabric was tacked to the awning rail (Step 30).
2. Roll the awning out and loosen the fabric stop with the supplied Allen wrench.
3. Shift the fabric in the roller bar to adjust the squareness of the fabric.
4. Tighten the fabric stop with the supplied Allen wrench.
Awning opens quickly with no resistance when the ratchet lever is moved to the open position... Both awning springs have lost their tension and will need to be rewound. Click here to print the instructions on how to rewind the springs or call 1-800-670-7071 so that instructions can be mailed or faxed to you.
Cotter pin broke off inside the cap when I tried to remove it... The hole for the cotter pin must be aligned with the hex head bolt at the very top of the left arm. To make this alignment, the roller bar must be manually turned by hand with the ratchet in the open position. This can be difficult because the broken piece of cotter pin is jamming the roller. Once this is aligned, the cotter pin can be removed with needle nose pliers or drilled out with a 1/8 inch drill bit.
One arm stays against the house when I roll the awning down... 1. Check to see that the fabric is tacked (Step 30).
2. Check that the arms are plumb.
3. Check that the rafters are centered behind the arms when the awning is rolled up.
4. Check that the arms are adjusted properly using the supplied acorn nuts (Step 28).
After the awning is rolled out, with either arms in the vertical position there is a sag in the fabric... Be sure the awning is completely set up and the rafters are secured in place. Hold the roller in your left hand and turn the ratchet lever to the close. The roller will rotate to take up the slack in the fabric. Move the lever back to open position before you start to close the awning.
Pull strap not showing... Flip the ratchet to the open position, with a person at each end of the awning, manually pull on the faces of the outer arms only to extend the awning. The pull strap should appear as the awning is rolled out.
Awning rail was bent in shipping... The awning rail can be straightened by using a wooden dowel, or the supplied pull wand after removing the black grip. Call 1-800-670-7071 for a replacement section if necessary.
Ratchet lever appears to be slipping... Spray silicone into the hole behind the ratchet lever while moving the lever from one position to the other.
Awning has dirt and/or mildew on the fabric... The awning was not properly cleaned or was left rolled up wet for a long period of time. Please call 1-800-670-7071 to order a SunSetter Cleaning/Maintenance Kit.
Awning is difficult to raise in the angled position... Apply supplied wax to reduce friction on inner arms. Do not spray silicone lubricants on the awning hardware, as the silicone will collect dirt. A block of wax is supplied.
Fabric has been damaged... Call for a vinyl repair kit.
 
 

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