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SUNSETTER AWNINGS TECHNICAL SUPPORT
- Home
Model 900XT/1000XT
- Installation Instructions
- Operation Instructions
- Care and Maintenance
- Troubleshooting
- Parts Diagram
- Replacement Part  Instructions
- How to Drain Rain Water from
  the Awning Fabric
- Awning Removal Procedure
Motorized, Motorized XL
and VISTA
- Installation & Operation Instructions
- Care and Maintenance
- Troubleshooting
- Parts Diagram
- Replacement Part Instructions
  Helpful Information
- Adjust Front Bar Connectors
- Adjust pitch
- Drain Water from Fabric
- Motor Upgrade for VISTA Awnings
- Rafter Adapter Brackets
- Reset Remote Transmitter
- Set Open & Close Stops
Oasis Freestanding Awning
- Installation & Operation Instructions
- Care and Maintenance
- Troubleshooting
- Parts Diagram
- Fabric Replacement Instructions
- Front Bar Replacement Instructions
- Gear Assembly Replacement Instructions
- Motor Replacement Instructions
Model 900/1000
- Fabric Replacement
- How to Drain Rain Water from
  the Awning Fabric
- Awning Removal Procedure
Accessories
- Aluminum Hood
- Center Brace
- Cleaning Kit
- Cover
- Deflappers
- Dimming LED Lights
- Floor Mount
- Overhangs or Low Eaves
- Patio Lights
- Power Lifts
- Rainaway Arches
- Screen Room purchased prior 1/1/2006
- Screen Room purchased after 1/1/2006
- Screen Room Flooring
- SunSetter Mat
- Weatherbreaker Front
- Weatherbreaker Side
- Wireless Wall Switch
- Wireless Wind Sensor

To print this page click here.
To print the Owner's Manual & Installation Instruction (PDF file) Click Here

Motorized, Motorized XL, and VISTA Awnings - Wall Mount

For Soffit Mount Click Here


 

READ ME FIRST

CONGRATULATIONS! You have just purchased America's # 1 Retractable Awning. The SunSetter lateral arm awning will provide you and your family with many years of enjoyment on your deck or patio.

Before you begin installation, take a moment to familiarize yourself with the awning and your Owner's Manual. You may also find it helpful to view the DVD included with the awning hardware for a visual walkthrough of the awning installation Please check to insure all of the parts listed have been included with your awning and that you have the correct size, color and model awning.

Installation of your Awning
When unpacking your awning, take care to protect the awning from accidental damage or soiling. Do not drop or drag the awning on the ground. Note: When removing the clear protective wrap from the awning, do not use a knife or box cutter to cut plastic wrap as you could accidentally slice into your awning fabric.
Note: Your awning has been shipped to you fully assembled but it is important to follow this instruction manual to securely fasten the mounting brackets to your home and install the awning. Please read these instructions completely before installing your SunSetter awning. Please note, you will need an assistant(s) for installation. Left and Right references are as you are facing the house. You have been provided with the proper fasteners for mounting to your wall surface either wood lag screws or masonry bolts.

For the greatest enjoyment of your lateral arm awning, please mount as high on your wall as possible, with a recommended mounting height of 9'. If your awning is a motorized model, your electrical cord will allow you 18' to reach your GFI outlet and you will and your remote attached to the cord. It is recommended that you install a protective cover or hood on your awning. If purchased with your awning, install after Step 15. If you are installing on a soffit see Appendix C.

Operation of your Awning
Note: If you purchased a 19' or 20' awning, please review the CAUTION, under "Test for Proper Operation" before using your awning. Your SunSetter Awning, once installed, has the ability to be opened partially or to its full projection to suit your deck or patio design. The pitch of your awning may be easily adjusted, up or down, from the factory setting based upon your actual mounting height. Please see Appendix A - Changing the Pitch, if you would like to make this adjustment.

Note: Please follow the Care and Maintenance Guidelines for proper use and inclement weather precautions.

Please retain your Owner's Manual and Installation Instructions for future reference regarding operation, care and maintenance, troubleshooting, customer service and warranty information.

Customer Support

Our technical experts are available from 8am - 10pm EST daily via email at ContactUs@sunsetter.com
or call us at 800-670-7071, fax 877-224-4944 should you require assistance. We also invite you to visit the Owner's Corner at www.sunsetter.com/ownerscorner for additional information on your awning and other products.

We know that you will be delighted with your SunSetter awning and will experience many years of added enjoyment on your deck or patio.




TABLE OF CONTENTS
To go to a specific section, click on the links below
- Awning Installation Instructions
- Parts Supplied
- Additional Parts Supplied - Motorized Only
- Wall Mount Installation Procedures
- Mounting Location for Brackets - Wall Mount
- Mounting Location for Brackets - Soffit Mount
- Soffit Mount Installation Procedures, APPENDIX C
- Tools Required for Wall / Soffit Mount
- Checking Awning for Proper Operation
- General Care and Maintenance of your Awning
- Care and Maintenance of your Electric Motor and Remote

OPTIONAL PROCEDURES

- APPENDIX A- Changing the Pitch of your awning
- APPENDIX B- Adjusting The Open and Close Limits of the Motorized Awning
- APPENDIX D- Resetting the Remote Transmitter
- Add/Delete a Control Device (Remote, Remote Wall Switch, Wind Sensor)
- APPENDIX E - How to Drain Water From Your awning
- APPENDIX F- Awning Removal Procedure
- Troubleshooting
- Warranty
- Customer Service Information



Awning Installation Instructions

WARNING: Failure to follow these instructions could result in PERSONAL INJURY!

WARNING: Do not remove the plastic safety sleeves from the lateral arms until instructed to do so.

WARNING: NEVER ATTEMPT TO REPAIR OR DISSASSEMBLE ANY PART OF THE AWNING WITHOUT FOLLOWING REPLACEMENT PART PROCEDURES SUPPLIED BY THE MANUFACTURER. TRYING TO DO SO WITHOUT PROPER INSTRUCTIONS COULD RESULT IN PERSONAL INJURY!

Before starting

1. Before beginning, please familiarize yourself with the components of the awning as shown in Figure 1, and the supplied Fasteners / Part List shown in Figure 1A and 1B. Find the mounting brackets (wall or soffit) in the package (they are separated from the awning itself). If you are mounting your awning on a soffit, please go to Soffit Mount - Appendix C for this type of installation.

Figure 1

Figure 1a

Figure 1b

Figure 1c

Figure 1d

Supplied Fasteners / Part List

Supplied Fasteners / Parts List

Additional Parts List - Motorized Models Only

Additional Parts List - Motorized Models 
Only

Tools Required for Wall Mount Installation

In your package you will find the following tools: 6mm Allen wrench.

For any type of wall construction you will need an assistant, measuring tape, two step-ladders, 9/16" socket, chalk line (or string), Phillips screwdriver, pencil, level, electric drill and a 1/2" or 13mm wrench and a stud finder.

If you have a wood frame construction with wood, vinyl, stucco or aluminum siding, you will need in addition to the above: 1/8" and 1/4" drill bits.

If you have masonry construction or brick walls, you will need a 1/4" masonry drill bit.


Installation Area

Inspect the wall you plan to mount your awning on, and be sure you have a clear area with no light fixtures, doors, windows or downspouts to obstruct your installation. Check the wall surface for bows or swells. If you have these conditions, shimming the wall brackets will be required. See Figure 3a

Mounting Height



The mounting height is defined as one inch (1") above the highest part of the wall bracket from the deck/patio floor. See figure 2.

figure 2

Your awning's pitch (angle) is pre-set at the factory with a drop of 29 inches from the top of the wall brackets to the lowest point at the front bar of the awning. For Example: If you mount the awning on the wall at 9 ft. from the deck/patio, the lowest point at the front bar of the awning at full projection will be 6' 6". See figure 3. The awning pitch (angle) can be adjusted after installing the awning.

To assure head clearance at the front of the Awning, we recommend to install the Awning above 7' 6" from the deck/patio, with an optimal mounting height of 9' or above.

Note: When making the decision on the mounting height, remember that the Awning requires 8" of unobstructed area along the whole length of the Awning to fit the Mounting Brackets on your wall, 9" of unobstructed area along the wall is needed if mounting with a Hood. See Figure 2.

figure 3

figure 3a
Note: XL Awnings will have limitations on raising the Front Bar and adjusting the Pitch above 29". If mounting below 8'6", placing shims between the Wall Bracket and House at the lower Lag Bolt position can change the angle of the Wall Bracket, which in turn can raise the height of the Front Bar, if head clearance is a concern. See Figure 3a.

With the above in mind, decide on the mounting height for your application. If you need help, call our toll-free hot line at 1-800-670-7071.

2. Measure up from the deck/ patio floor on one side and make a mark at your desired mounting height (should be at least 7' 6"). Make a second mark 8 inches below the first mark. The space between these marks must be clear of obstructions, (light fixtures, etc) all along the length of the wall. Using a chalk line or a string, snap a level line on the lower mark for the length of the awning. The bottom of the wall brackets will rest on this lower line.

NOTE: For ease of mounting the awning into the brackets, it is very important that the line will be straight and level.

Locating the brackets

CAUTION: PROPER LOCATION OF THE BRACKETS IS THE MOST IMPORTANT ASPECT OF THE AWNING MOUNTING. IT IS CRITICAL THAT YOU FASTEN ALL THE MOUNTING BRACKETS TO STUDS, JOISTS, HEADERS OR OTHER MAJOR STRUCTURAL MEMBERS.

Even a moderate wind exerts great force on the awning and mounting brackets. This is why it is important that all the brackets will be fastened properly and securely. Proper location will also make it easier to insert the pre-assembled awning into the supporting brackets.

WARNING: FAILURE TO SECURELY FASTEN ALL THE BRACKETS TO THE WALL COULD RESULT IN THE COLLAPSE OF THE AWNING AND CAUSE PERSONAL INJURY.

NOTE: Mount brackets only in the locations recommended for your awning size. (See Fig 1a or fig 1b , or or fig 1c , or or fig 1d for your size awning.)

NOTE: You will need to use all brackets supplied for secure mounting.

For 8 ft wide awnings, we recommend to install two brackets supplied at the locations (b) and (f). (See Fig.1a)
For 10 ft to 13 ft wide awnings, install three brackets supplied at the locations (b), (d) and (f). (See Fig. 1b)
For 14 ft, 15 ft and 16 ft wide awnings, install four brackets supplied at the locations (a), (b), (f) and (g). (See Fig. 1c)
For 17 ft to 20 ft wide awnings, install six brackets supplied at the locations (a), (b), (c), (e), (f) and (g). (See Fig. 1d)

Location (a) - Between the left end of the awning and the left arm, on the stud nearest to the left end.
Location (b) - Between the two arms, on the nearest stud to the left arm.
Location (c) - On the nearest stud about two feet from the middle point of the awning, toward the left.
Location (d) - The nearest stud to the middle point of the awning. (Size 10' - 13' only)
Location (e) - On the nearest stud about two feet from the middle point of the awning, toward the right.
Location (f) - Between the two arms, on the nearest stud to the right arm.
Location (g) - Between the right end of the awning and the right arm, on the stud nearest to the right end.

3. On the chalk line you have marked on the house, mark the left and right ends of the awning (points 1 and 5 in figure 1). With the exception of the 10' awning, which measures 123" left to right, all other awnings measure exactly like their defined size. (For example, a 12ft awning measures 144" from left to right.

Using your awning, measure the distance from the right end of the square bar to the inner and outer edges of the right arm clamp and record those measurements. Repeat this measurement for the left arm clamp. Mark on the chalk line the middle point and the points where the left and right arm clamps will be located (points 2, 3 and 4 in figure 1 respectively).

NOTE: The brackets cannot be installed in the area where the arm clamps are located.

Installing the brackets on wood frame walls w/wood, vinyl, stucco or aluminum siding

For wall mount on wood frame walls, continue with step 4.

For wall mount on masonry, brick or concrete walls, proceed to step 9.

4. YOU MUST NOW LOCATE THE STUDS, JOISTS OR HEADERS IN THE AREA IN WHICH EACH BRACKET MUST BE INSTALLED AS EXPLAINED EARLIER IN "LOCATING THE BRACKETS". If your awning is going on a wall that has a window or a door, use these steps to locate the studs inside your home and transfer those measurements to the outside. Get a roll of duct tape or similar tape. From inside your home on the wall that your awning will be installed on, place a piece (about 6" strip) of duct tape vertically on the window pane. Now using a stud finder locate a stud on the same inside wall, and mark the center of the stud. Measure from the tape or door to the center of the stud, and write the measurement down. Continue to locate the additional studs and record those measurements. On the outside wall, using the inside measurements, measure from the tape or door to the location of the center of the studs. Mark the centers of each stud on which a bracket will be installed with a 7" vertical line.

Figure 4 NOTE For an attractive, finished appearance on Wood Siding, you can use wood spacers or shims underneath each bracket to make a flat surface. For Vinyl or Aluminum Siding, shimming beneath the siding in each bracket location may provide a more solid surface for mounting - see figure 4. Shims are not supplied with your awning.

5. Position the bracket on the wall (or on the shim), centered over the vertical line, with the bottom of the bracket even with the lower horizontal chalk line. Using a level, plumb the bracket vertically, then mark the top and bottom holes- see figure 5.

Figure 5

6. Remove the bracket and drill the top hole through the siding block or shim (if appropriate) and about 3-1/2" into the stud or joist. using a 1/4" drill bit. This will prevent the framing from splitting while installing the lag screws. Make sure the bottom hole is plumbed with the top hole, then drill the bottom hole.

7. Using a 9/16" socket, install the bracket with the two 3/8" x 4" long lag screws. Use the flat washer provided under the head of the screw. While tightening the lag screws, keep the bracket plumb (use level if needed). Do not over tighten the lag screws; doing so may split the wood framing or weaken the screw --
see figure 5.

Install Shims if needed, according to the Note and Figure 3a.

8. Repeat for all brackets.

WARNING: YOU MUST SECURELY FASTEN ALL THE BRACKETS TO THE STUDS. SOME HOMES MAY REQUIRE LONGER LAG SCREWS. PLEASE CONSULT WITH A LOCAL HANDYMAN OR CONTRACTOR IF APPROPRIATE. FAILURE TO DO SO COULD RESULT IN COLLAPSE OF THE AWNING AND CAUSE PERSONAL INJURY.

Proceed to step 15.

Installing the brackets on masonry, brick or concrete walls

WARNING: SOME BRICK WALLS MIGHT NOT BE STRONG ENOUGH TO SAFELY SUPPORT AN AWNING. THE SUPPLIED FASTENERS ARE NOT DESIGNED TO ATTACH THE AWNING TO VINEER BRICK WALLS OR TO "SOFT BRICKS". WE SUGGEST CONSULTING A LOCAL HANDYMAN OR CONTRACTOR FOR PROPER MOUNTING.
WARNING: FAILURE TO SECURELY FASTEN THE BRACKETS TO THE WALL OR FAILURE OF THE WALL TO SUPPORT AN AWNING COULD RESULT IN THE COLLAPSE OF THE AWNING AND CAUSE PERSONAL INJURY.

9. Using the chart below, mark on the wall the location of the brackets and draw a 7" vertical line at each location.

Chart step9

10. Position the bracket on the wall, centered over the vertical line, with the bottom of the bracket even with the lower horizontal chalk line. Using a level, plumb the bracket vertically, then mark the two holes. See figure 6.

Figure 6

CAUTION: The masonry fasteners that are supplied with this awning ARE NOT designed for use in the joint between two bricks. They are ONLY to be installed within the main body of a brick, not within 1/2" of an outer edge of the brick (see figure 7). The fasteners are also not suitable for hollow cinder-block type construction or wall surfaces that have deteriorated. Consult a local hardware store for fasteners that fit these types of applications. Do not use the supplied masonry fasteners on a stucco wall.

Figure 7

11. Remove the bracket and drill a 1/4" pilot hole using a masonry drill bit, about 3" deep for the top hole. Make sure the bottom hole is plumbed with the top hole, then drill the bottom hole.

12. Using the 3/8" masonry bit supplied, drill both holes 4-1/2" deep. Do not allow the holes to become tapered or oversized while drilling to this final size.
CAUTION: You must drill these holes in the two specified steps. If you do not follow these steps, the size of the hole can become too large and the bolts will not hold properly.

13. Place a flat washer under the head of the masonry bolt and screw the bolt into the hole using a 9/16" socket - see figure 6. Repeat for other bolt. While tightening the bolts, make sure to keep the bracket plumb (use a level if needed). Do not overtighten the bolts.

Install Shims if needed, according to Figure 3a and the associated Note found

WARNING: YOU MUST BE SURE THE MASONRY BOLTS ARE TIGHT IN THE HOLES. IF NOT, REMOVE THEM AND CONSULT A LOCAL HARDWARE STORE FOR FASTENERS THAT FIT YOUR APPLICATION.

14. Repeat for all brackets.

Securing the awning into the brackets

15. Carefully remove all packaging material from the awning. DO NOT REMOVE THE PLASTIC SAFETY SLEEVES FROM THE ARMS. --see Figure 10.

Note: If you ordered the Awning Protective Cover or Aluminum Hood, it is easier to install the fasteners for the cover or brackets for the Aluminum Hood before securing the awning into the mounting brackets. Please follow the instructions included with the Protective Cover or Aluminum Hood and then resume with step 16.

16. Separate the wand from the awning.
Figure 8a and 8b

17. Insert the retaining nut into the special groove in each bracket -- see figure 8b.

18. With the proper help, lift the awning (with fabric/roller bar above the square bar) into the brackets and position so the ends line up with end points marked on the wall -see figure 8a. Use the following weight chart to decide how much help you need.

Chart step18

19. Push the Square Bar into the Brackets and secure with a Retaining Bolt in each Bracket. Be sure to insert the Bolt from the bottom of the Bracket up. You might need to apply pressure on the Square Bar to permit insertion. See Figure 8b.

Checking Your Awning for Proper Operation

NOTE: For Motorized Awnings - Do not plug the power cord into the outdoor outlet yet.

WARNING: BEFORE REMOVING THE PLASTIC SAFETY SLEEVES, MAKE SURE NO PERSON OR OBJECT IS IN FRONT OF THE AWNING. FAILURE TO DO SO COULD RESULT IN PERSONAL INJURY.

Figure 9



20. Position yourself under the awning, then remove the plastic safety sleeves from the arms one at a time. Do not use a knife or blade to cut the safety sleeves. When removed, do not discard, retain for future use. For 19' and 20' awnings, be sure to note the special instructions attached to the Center Support.

Motorized Awnings continue with step 21.
For VISTA Awnings proceed to step 24.

21. Plug the electric cord into your outdoor ground fault receptacle.

22. We've also supplied a wall holder for the remote transmitter - see figure. Simply position the wall post at the desired location, mark the hole location and secure with the supplied hardware, if needed.
CAUTION: Do not permit the hand-held remote transmitter to get wet as this can affect its proper operation. It is recommended to install the wall holder inside the house.
NOTE: During an electrical outage, you can open or close your awning using the crank wand supplied. Just insert the wand into the crank loop and turn. See figure 10.

Figure 10

Test for Proper Operation

NOTE: When opening the Awning for the first time, the Motor will begin to open, quickly reverse direction closing all the way, then continue to open. This is a standard operation of the Motor after it has been unplugged for more than two (2) minutes.

Figure 10a

NOTE: The open and close stop limits on the awning motor were set and tested at the factory prior to shipment. To change the Open and Close limits of the Motor, see Appendix B.

CAUTION: Do not allow the Awning to Open past the point where the Fabric sags and wraps under the Roller Bar. For 19’ and 20’ Awnings, it is important to not allow the Fabric to wrap around the Roller Bar, underneath, where it can tear on the Center Support.

23. Test the operation of your Awning by using the OPEN and CLOSE buttons on your Remote Transmitter. See Figure 10a.
Press and release the OPEN button. The Awning should open to its full projection. The Arms will still be bent but locked at the elbow (this is normal).
Press and release the CLOSE button. The Awning should close to about 1/2" between the Front Bar and the round side of the Arm Clamp. See Figure 14.

If your Awning fails to Open to its full projection or does not appear to Open and Close properly, please follow the steps in Appendix B to reset the Open and Close Stop Limits.

If your awning fails to open to its full projection or does not appear to open and close properly, please follow the steps in Appendix B to reset the Open/Close Stop Limits.

24. VISTA Model only: Using the crank wand, open your awning to its full projection. The arms will still be bent but locked at the elbow. This is normal. They will never straighten out completely.

25. Are you happy with the height and level of the front bar?
If yes, Great! Your installation is now complete. Enjoy your new SunSetter awning.

If No, and you would like to change the pitch (angle) of your awning- refer to Appendix A

NOTE: Please refer to Care and Maintenance Guidelines for your awning.




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GENERAL CARE AND MAINTENANCE OF YOUR SUNSETTER AWNING

WARNING: PRIOR TO OPERATING THE AWNING, BE SURE THAT NO OBJECTS OR PERSONS CAN COME IN CONTACT WITH IT AS IT OPENS AND CLOSES. KEEP CHILDREN AWAY FROM ANY MOVING PARTS OF THE AWNING AS IT OPERATES. FAILURE TO DO SO COULD RESULT IN PERSONAL INJURY.

CAUTION: Never attempt to hang items from any part of the awning, except those accessories that are supplied by the manufacturer.

WARNING: NEVER ATTEMPT TO REPAIR OR DISASSEMBLE ANY PART OF THE AWNING WITHOUT FOLLOWING REPLACEMENT PART PROCEDURES SUPPLIED BY THE MANUFACTURER. TRYING TO DO SO WITHOUT PROPER INSTRUCTIONS COULD RESULT IN PERSONAL INJURY.

CAUTION: Damage to the awning fabric, arms and mechanism caused by water pooling or windy conditions are not covered by the manufacturer’s warranty. Always retract your awning during periods of snow or heavy rain. Never leave your awning extended out and unattended when there are heavy winds.

WARNING: RAIN WATER POOLING ON THE FABRIC COULD RESULT IN THE COLLAPSE OF THE AWNING AND CAUSE PERSONAL INJURY. YOU MUST ROLL-UP YOUR AWNING WHEN WATER STARTS POOLING ON THE FABRIC.

NOTE: It is normal for the fabric to form waves or wrinkles at the hemmed edges as the awning rolls up. This is because the fabric layer is double only along the edges. It is also possible for the awning fabric to slightly sag as a result of its own weight, this is normal.

PROTECTING THE SUNSETTER LAMINATED FABRIC FROM MILDEW

If it is necessary to roll the awning up wet, be sure to extend it out to dry when the weather is better. While the awning fabric itself won’t mildew, mildew can form on the dust and dirt allowed to accumulate on the fabric. If the fabric is rolled up and stored when wet, the moisture will promote the formation of mildew. Do not use caustic cleaners.

CLEANING THE LAMINATED FABRIC
Cleaning the awning regularly with mild soap and water will extend the life of the fabric and prevent the formation of mildew. Call 1-800-670-7071 to order a SunSetter Cleaning and Maintenance kit.

PROTECTING THE SUNSETTER FRAME
Your SunSetter awning contains extruded and die-cast aluminum components. These aluminum parts are powder-coated for long-lasting beauty. (We have included a bottle of color-matched touch-up paint with your awning in the event that some area of the painted surface gets scratched during installation. Please use it as needed.) Figure 11

LUBRICATION
Once a year, you may wish to lubricate the gray plastic bushing on the roller bar on the side opposite of the motor or gear crank unit. During extended use, dust may accumulate on this moving part and may cause a minor squeak as the awning opens or closes. Any type of light lubricant will eliminate this type of noise. You may also wish to lubricate the pivot point of the lateral arm elbows - see figure 9.

WARNING: NEVER USE A BARBEQUE GRILL, ANY TYPE OF PATIO HEATER OR FIREPLACE UNDER YOUR SUNSETTER AWNING. DOING SO COULD RESULT IN THE FABRIC BURNING OR MELTING AND COULD RESULT IN PERSONAL INJURY - see figure 11.


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Care and Maintenance - SunSetter Woven Acrylic Fabrics

SunSetter woven acrylic fabrics are made of 100% solution-dyed acrylic fiber and have a special finish which delays the formation and accumulation of dirt. To preserve this finish, cleaning of the fabric must include the following.

Standard Maintenance

• Thoroughly remove the dust from the dry awning fabric by vacuum cleaning, gently beating or brushing.
• Then clean with a prolonged spraying of luke warm water and a mild soap while gently brushing. Rinse thoroughly to remove soap.

Stain Removal

• For more stubborn cases, a general solution of no more than 1/2 cup (4 oz.) of bleach and 1/4 cup (2 oz.) of mild soap per gallon of water is normally recommended. Do not leave this mixture on the fabric for more than 20 minutes. Then the fabric should be rinsed thoroughly with cold water to remove all of the mixture.
CAUTION: Bleach can deteriorate sewing threads. The fabric should be rinsed thoroughly with cold water to remove all of the soap. This method of cleaning may remove part of the water repellency of the fabric. Therefore, if water repellency is important, the fabric afterwards should receive an application of any air-curing fluorocarbon water repellent treatment like 303 High Tech Fabric Guard.

Applying 303 High Tech Fabric Guard

303 should be applied to SunSetter woven acrylic fabrics after each thorough cleaning, which typically removes the original finish and reduces the fabric's water repellency.

• Allow the clean fabric to completely air dry.
• Apply 303 Fabric Guard in a well ventilated area following instructions on the container.
• Apply 303 in a thin, even coat and allow fabric to dry completely.
• Apply a second thin, even coating of 303. (Two light coatings are more effective in restoring fabric water resistance than a single heavy coating. A 15-ounce bottle provides coverage of up to 50 square feet of fabric).
For more information please see www.303products.com.

CAUTION: If an awning is retracted while wet, open it as quickly as possible and allow the fabric to dry. Although the fabric is mold, mildew and rot resistant, this procedure is necessary because atmospheric pollution deposits on the surface of the fabric can mold and mildew under damp conditions.


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CARE AND MAINTENANCE OF YOUR ELECTRIC MOTOR AND REMOTE

WARNING: ANY PERMANENT WIRING OF THE AWNING MUST BE PERFORMED BY A LICENSED ELECTRICIAN PER YOUR LOCAL ELECTRICAL CODES. FAILURE TO DO SO COULD RESULT IN PERSONAL INJURY.

THE OUTDOOR ELECTRIC MOTOR
The motor is supplied by Somfy Systems Inc., the recognized world leader in specialized electric tubular motors for awnings and sunshades. This 110-volt motor is UL (Underwriters Laboratories) and CSA (Canadian Standards Association) approved. This Somfy motor features the manual override option that allows you the safety and convenience of manual operation during electrical failures.

The electric motor is equipped with an automatic overheat protection shutoff system. If you run your awning several times continuously, the motor will stop its operation. It will resume normal operation after 15 minutes of cooling down.

PROTECTING THE ELECTRIC MOTOR FROM WATER DAMAGE
To prevent water from entering the head of the motor, it is recommended that a drip loop be formed as shown in figure 11a. Notice that the bottom of the loop is lower than the cord's entry point to the motor. Rain water gaining access into the roller bar could damage the internal compo-nents of the motor. If your awning is not installed under an overhang, we strongly recommend that you call 1-800-670-7071 and purchase the SunSetter Awning Cover or Aluminum Hood.

Figure 11a

Figure 11b PROTECTING THE GFI ELECTRICAL OUTLET FROM WATER DAMAGE WHEN MOTOR POWER CORD IS PLUGGED IN
To prevent water from entering the outlet it is recommended that a drip loop be formed at the end of the power cord as shown in figure 11b. Additionally, it is recommended that an "In-Use Weatherproof Cover" is installed over the outlet. Covers are available at most local hardware stores.

PREPARING YOUR AWNING FOR THE WINTER
Unplugging the motor power cord from your wall outlet and covering the socket may prevent rain and moisture from entering the outlet which could interfere with proper motor function in the Spring. Before rolling up your awning for the last time of the season, it may be beneficial to ensure the fabric is clean and dry which will prevent mildew from forming over the winter. If your awning is not installed under an overhang, and to aid in Winter protection we strongly recommend the use of a SunSetter Awning Cover or Aluminum Hood. To order one please call 1-800-670-7071.

CHANGING THE BATTERY ON YOUR REMOTE TRANSMITTER
Please note that you might have to replace the battery after 3 years, or if the remote transmitter stops working.

Test the Remote Transmitter by holding a button down. The LED should flash for at least 5 seconds.

You should find this type of battery (3V Lithium CR2430), in any local hardware store. To replace the battery, simply remove the small Phillips screw on the back of the remote transmitter, remove the back cover, replace the old battery and reinstall the back cover and Phillips screw. Be sure to note the orientation of the old battery as you remove it.


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APPENDIX A
Changing the Pitch of Your Awning

Click to play the SunSetter Video

There is one final adjustment you might need to make: Setting the pitch or angle of your awning.

Fully open the awning. Are you happy with the height and level of the front bar? If so, great! You are done with the installation. Relax, and enjoy your awning.

If not, you can adjust the pitch or angle of each arm separately.

1. Fully open the awning using your crank wand or remote transmitter as applicable. On motorized awnings, unplug the power cord from the outlet after opening the awning.

2. Have your helper slightly lift the front bar to take the weight off the arm. Then, use the supplied 6mm Allen wrench to loosen approximately 1/2 turn, but not remove, the three allen cap bolts on the side of the arm clamp -- see figure 12

NOTE: If you have a 10’ awning, you may need to temporarily remove the override crank from the motor or the crank loop from the gear unit to allow easy access to the 3 Allen cap bolts. Simply reinstall the override crank or crank loop when you are done.

WARNING: RAISING THE FRONT BAR WILL REDUCE THE PITCH (ANGLE) OF THE FABRIC THUS INCREASING THE RISK OF RAIN WATER POOLING ON THE FABRIC. TO PREVENT THE AWNING FROM COLLAPSING DUE TO RAIN WATER LOAD, YOU MUST RETRACT THE AWNING WHEN UNATTENDED. FAILURE TO DO SO COULD RESULT IN PERSONAL INJURY.

To raise the front bar, continue with step 3.
To lower the front bar, proceed to step 7.


To Raise the Front Bar

NOTE: Depending on the Awning size and model, the weight of the Front Bar varies (Example: Wider Awnings will have heavier Front Bars). This will impact how high you can raise the Front Bar, using the adjustment capabilities of the Arm Clamps. If you reach the maximum adjustment and are still not happy with the height of the Front Bar, you can shim the Wall Brackets upward to raise the Front Bar further. Make sure that all Wall Brackets are shimmed evenly. See Figure 3a.

3.Look at the bottom of the arm clamp. You will see two allen set screws (set screw #1 and set screw #2 on figure 12) To raise the front bar of the awning, first loosen the allen set screw closest to the square bar (set screw #1 on figure 12) by turning it counterclockwise.

4. Have your helper lift the arm several inches above the desired height, then, rotate clockwise the Allen set screw farthest away from the square bar (set screw #2 on figure 12). Have your helper release the front bar to see if it reached the desired height. If you have gone too far, simply turn set screw #2 counterclockwise to lower the front bar. If the front bar is still not high enough, continue turning the set screw clockwise.

5. Once you have set the arm at the desired height, secure set screw #1 all the way in. Adjust the other arm the same way. Make sure that the front bar is level.

6. While your helper slightly lifts the Front Bar to take the weight off the Arm Clamp, tighten the three Allen cap bolts on the side of each Arm Clamp.

NOTE: Depending on adjustments, the Open/Close position stops may need to be adjusted to correct any sagging that may occur to the fabric. Follow the procedures in Appendix B for your motor application.

You are now done with the installation. If you purchased a motorized awning plug the power cord into the outlet and enjoy your awning.


To lower the front bar!

7. Look at the bottom of the arm clamp. You will see two allen set screws (set screw#1 and set screw #2 on figure 12). To lower the front bar of the awning, loosen the allen set screw farthest away from the square bar (set screw #2 on figure 12), by turning it counterclockwise, until you reach the desired height. If you have gone too far, simply turn set screw #2 clockwise to raise the front bar (you might want your helper to lift the front bar a little to take off the weight from the set screw). If t he front bar is still not low enough continue turning the set screw counterclockwise.

8. Once you have reached the desired height, rotate clockwise the allen set screw closest to the square bar (set screw #1 on figure 12) until secured all the way in. Adjust the other arm the same way. Make sure that the front bar is level.

9. Tighten the three allen cap bolts on the side of each arm clamp.

NOTE: Depending on adjustments, the Open/Close position stops may need to be adjusted to correct any sagging that may occur to the fabric. Follow the procedures in Appendix B for your motor application.

You are now done with the installation. If you purchased a motorized awning plug the power cord into the outlet and enjoy your awning.

Figure 12


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APPENDIX B
Adjusting the Open and Close Stop Limits for the Motorized Awning

IMPORTANT NOTE: Most (but not all) SunSetter Motorized awnings shipped prior to January 1, 2012 have a Somfy RTS motor. All Motorized awnings shipped after January 1, 2012 have a Somfy SUNEA motor. To identify the motor type of your awning, so you can follow the appropriate procedure, CLICK HERE.

Click here for SunSetter Motorized awnings with the RTS motor

Continue with the procedure below for SunSetter Motorized awnings with the SUNEA motor

Click to play the SunSetter Video


If a preset Open or Close stop position needs to be changed, but the Awning cannot stop automatically at that position, possibly due to an obstruction such as a tree or shed being in the way, then see Appendix D to clear the motor of preset stop positions and set new Open and Close stop positions.

TO CHANGE THE OPEN LIMIT:

1. Open the Awning to its current Open position and let it stop on its own.

2. Press and Hold the OPEN and CLOSE buttons simultaneously until the Awning moves a little bit, or jogs back and forth, then release the buttons.

3. Adjust the Awning to the new Open limit position. The awning moves only while pressing the OPEN or CLOSE button.

4. Press and Hold the "my" button until the Awning moves a little bit, or jogs back and forth, then release the "my" button.

5. Check the new Open limit.





TO CHANGE THE CLOSED LIMIT:

1. Close the awning to its current Closed position and let it stop on its own.

2. Press and Hold the OPEN and CLOSE buttons simultaneously until the Awning moves a little bit, or jogs back and forth, then release the buttons.

3. Adjust the Awning to the new Closed position. The awning moves only while pressing the OPEN or CLOSE button.

4. Press and Hold the "my" button until the Awning moves a little bit, or jogs back and forth, then release the "my" button.

5. Check the new Closed limit.



Note: The Fabric should be rolling over the top of the Roller Bar (see Figure 13), not underneath (See Figure 13a). If the Fabric is rolling from the bottom of the Roller Bar, continue unrolling the Fabric until it rolls over the top of the Roller Bar. Then roll up the Fabric until both the Lateral Arms bend slightly and Fabric becomes tight.

Figure 13 and 13a

Note: The Awning should close to about 1/2" between the Front Bar and the Round Side of the Arm Clamps.

Figure 14









Appendix C: Motorized, Motorized XL, and VISTA Awnings
Soffit Mount

For Wall Mount Click Here

WARNING: DO NOT REMOVE THE PLASTIC SAFETY SLEEVES FROM THE LATERAL ARMS UNTIL INSTRUCTED TO DO SO.

NOTE: The following instructions are for installing to a level overhang or soffit. If installing to an angled overhang or rafters, it may be necessary to use Rafter Adapter Brackets. These brackets may be purchased separately and utilized as shown in Figure 15a. Please call Customer Service at 800-670-7071 to purchase the Rafter Adapter Brackets.

Before starting:

1. Before beginning, please familiarize yourself with the components of the awning as shown in Figure 15. Find the mounting brackets in the package (they are separated from the awning itself).

Figure 15

Figure 15b and 15c

Figure 15d and 15e

Tools Required for Soffit Mount Installation

In your package you will find the following tools: a 6mm Allen wrench.
For installing the awning on the soffit, under the overhang, you will need an assistant, measuring tape, two step-ladders, 9/16" socket, chalk line (or string), Phillips screwdriver, pencil, a level, electric drill, 1/8" and 1/4" drill bits, 1/2" or 13mm wrench and a stud finder.

Mounting Line

2. Snap a horizontal straight line on the soffit, using the chalk line, the length of the awning. When you position your chalk line on the soffit, take into account that when retracted, the awning will project 10" from the chalk line -- see figure 16.

NOTE: For ease of mounting the awning to the brackets, it is very important that the line be straight.

Figure 16

Locating the brackets

CAUTION: PROPER LOCATION OF THE BRACKETS IS THE MOST IMPORTANT ASPECT OF THE AWNING MOUNTING. IT IS CRITICAL THAT YOU FASTEN ALL THE MOUNTING BRACKETS TO THE RAFTERS OR OTHER MAJOR STRUCTURAL MEMBERS.

Even a moderate wind exerts great force on the awning and mounting brackets. This is why it is most important that all the brackets will be fastened properly and securely. Proper location will also make it easier to insert the pre-assembled awning into the supporting brackets.

NOTE: Mount brackets only in the locations recommended for your size awning.

NOTE: You will need to install all brackets supplied for secure mounting

For 8ft wide awnings, install two brackets supplied at the locations (b) and (f). See Fig. 15b.
For 10ft thru 13ft wide awnings, install the three brackets supplied at the locations (b), (d) and (f). see figure 15c.
For 14ft, 15ft and 16ft wide awnings, install four brackets supplied at the locations (a), (b), (f) and (g). see figure 15d.
For 17ft to 20ft wide awnings, install six brackets supplied at locations (a) (b) (c) (e) (f) and (g) see figure 15e.
Location (a) – Between the left end of the awning and the left arm, on the rafter nearest to the left end.
Location (b) – Between the two arms, on the nearest rafter to the left arm.
Location (c) – On the nearest rafter about two feet from the middle point of the awning.
Location (d) – The nearest rafter to the middle point of the awning. (Size 10' - 13' only)
Location (e) – On the nearest rafter about two feet from the middle point of the awning.
Location (f) - Between the two arms, on the nearest rafter to the right arm.
Location (g) – Between the right end of the awning and the right arm, on the rafter nearest to the right end.

Mounting the Brackets into the Soffit

3. On the chalk line you have marked on the soffit, mark the left and the right ends of the awning (points 1 & 5 in fig 15). With the exception of the 10' awning, which measures 123" left to right, all other awnings measure exactly like their defined size. (For example, a 12ft awning measures 144" from left to right).

Using your awning, measure the distance from the right end of the square bar to the inner and outer edges of the right arm clamp and record those measurements. Repeat this measurement for the left arm clamp. Mark on the chalk line the middle point and the points where the left and right arm clamps will be located (points 2, 3 and 4 in figure 15 respectively).

NOTE: The brackets cannot be installed in the area where the Arm Clamps are located.

4. YOU MUST NOW LOCATE THE RAFTERS IN THE AREA IN WHICH EACH BRACKET MUST BE INSTALLED AS EXPLAINED EARLIER IN "LOCATING THE BRACKETS". To find the rafters, use a stud finder. Mark the center of each rafter, on which a bracket will be installed with a 7" long line.

5. Position the bracket against the soffit, centered over the vertical line, with the back of the bracket even with the horizontal chalk line, (see figure 16), and mark the two holes -- see figure 17.

6. Drill 1/4" pilot holes about 3-1/2" into the rafter. This will prevent the framing from splitting while installing the lag screws.

Figure 17

7. Using a 9/16" socket, install the bracket with the 3/8" x 4" long lag screws. Use the flat washer provided under the head of the screw. Make sure not to overtighten the lag screws; doing so may split the wood framing or weaken the screw -- see figure 17.

8. Repeat for all brackets.

WARNING: FAILURE TO SECURELY FASTEN ALL THE BRACKETS TO STRUCTURAL MEMBERS OF THE SOFFIT OR FAILURE OF THE STRUCTURAL MEMBER TO SUPPORT AN AWNING COULD RESULT IN THE COLLAPSE OF THE AWNING AND CAUSE PERSONAL INJURY.

NOTE: If the protective cover was purchased together with your awning proceed to step 9. If not, proceed to step 17 to continue with the installation of your awning.

Protective Cover - Soffit

9. Locate the supplied fasteners and screws used to secure the protective cover to the soffit-- see figure 19.

NOTE: We recommend installing the fasteners for the protective cover one at a time, beginning with the one to the far right. Once the first is installed, you will use the actual protective cover as the template for the grommet spacing between all holes.

10. Make a mark 1" in front of the bracket -- see figure 18.

Figure 18

11. On the mark, snap a chalk level line along the entire length of the awning. On the chalk line, mark the location of the right end of the awning. Along the chalk line you just made, measure 1" further to the right of the awning end point and make a mark. This is the location of the first fastener on the right for the protective cover--see figure 19.

12. Place one fastener on the mark. Orient the fastener so that the hook opening is facing in towards the house -- see figure 19.

Figure 19

13. Using a 1/8" drill bit, drill a pilot hole approximately 1" deep. Secure the fastener with a #8 x 1-1/2" Phillips screw supplied.

14. Remove the cover from its packaging. Orient the cover so that the sewn hem is facing the house - see figure 20. Place the first grommet of the protective cover on the first installed fastener.

15. Extend the cover to the left and keep it taut. Then mark the center of the next grommet hole centered on the chalk line.

Figure 20

16. Repeat the previous steps for the remaining fasteners.

NOTE: The ends of the protective cover are designed to extend approximately 1-1/2" beyond the overall width of the awning.

Securing the Awning into the Brackets

17. Carefully remove all packaging from the awning. DO NOT REMOVE THE PLASTIC SAFETY SLEEVES FROM THE ARMS - see figure 9.

18. Separate the wand from the awning.

19. Insert a retaining nut into each of the two special slots in each bracket - see figure 21.

20. With proper help, lift the awning (with fabric Roller Bar above the Square Bar) into the brackets and position so the ends line up with end points marked on the wall - see figure 22. Use the following weight chart to decide how much help you need.



21. Push the square bar into the brackets and secure with two retaining bolts in each bracket. Be sure to insert the bolt from the bottom of the bracket up. You might need to apply pressure on the square bar to permit insertion - see figure 21.

Return to "Checking your Awning for Proper Operation" to complete the installation of your awning.

Figure 21

Figure 22

OFF SEASON STORAGE ONLY:
Use the supplied bungee cords to secure cover in place - see figure 20. Slide the loop end of the bungee through the bottom grommets from the outside of the cover, pull the cord over and around the square bar and place over the ball that secures the cord.
Remove bungee cords before using your awning.


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APPENDIX D
Resetting the Communication between the Remote Transmitter and the Motor

IMPORTANT NOTE: Most (but not all) SunSetter Motorized awnings shipped prior to January 1, 2012 have a Somfy RTS motor. All Motorized awnings shipped after January 1, 2012 have a Somfy SUNEA motor. To identify the motor type of your awning, so you can follow the appropriate procedure, CLICK HERE.

Click here for SunSetter Motorized awnings with the RTS motor

Continue with the procedure below for SunSetter Motorized awnings with the SUNEA motor

Click to play the SunSetter Video

NOTE: All Steps must be followed completely and in prescribed order.

• This procedure describes the actions needed to reset the communication between the Motor and the primary Remote Transmitter used to control your Motorized Awning.
• This procedure programs the Awning Motor to accept commands from one primary Remote Transmitter.
• This procedure overwrites the factory set Open and Closed positions with new Open and Closed.

NOTE: To ONLY change the Open and Close preset positions, follow the basic procedure in Appendix B. Tools needed: A pen or similar pointing device is needed to press and hold the Programming Button.

WARNING: ALL STEPS MUST BE FOLLOWED EXACTLY AND COMPLETELY.


PREPARE MOTOR

1. Read these instructions FIRST, completely and thoroughly.

2. Press and Hold the my button; the red LED light should blink for at least 5 seconds.

3. Disconnect Power for two (2) full seconds.

4. Connect Power for ten (10) full seconds.

5. Disconnect Power for two (2) full seconds.

6. Connect Power. The Awning should move, then stop on its own.

7. Press and hold the Programming button for ten (10) seconds, watching for two (2) separate jogs back and forth, several seconds apart.

Note: A single jog is defined as a quick two-direction movement of the motor.

8. Press and Hold the CLOSE and OPEN buttons together, release when the Awning jogs.

Note: The Awning now moves ONLY while holding down the CLOSE or OPEN button.

SET PROPER DIRECTION OF MOTOR ROTATION

9. Press the OPEN button to check the direction of the motor. The fabric should roll from the top of the Roller Bar, opening the Awning.

10. If the direction is incorrect, change direction by holding the my button until the motor jogs. Press the OPEN button again to check for the correct direction of the motor rotation.


SET THE CLOSED AND OPEN POSITIONS

11. Move the Awning to the desired Closed position.

12. Press and Hold the my and OPEN buttons together; release when the Awning begins to Open.

13. Press the my button to Stop the Awning at the desired Open setting.

14. Make desired adjustments to the Open position.

15. Press and Hold the my and CLOSE buttons simultaneously; release them when the Awning begins to Close. Let the Awning stop on its own at the Closed position set in step 11.

16. Press and Hold the my button; release when the Awning jogs. This step stores the new Open and Close positions.

Note: If steps 8 - 15 fail, unplug the Awning, plug it back in, then begin again from step 8.

FINALIZE PROGRAMMING OF MOTOR

17. Press and Hold the Programming button; wait for a jog. This completes the procedure.

Note: The Awning now operates with a touch and release of the OPEN or CLOSE button.

18. Test the Awning for correct one-touch operation, using the OPEN and CLOSE buttons.




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To Add or Delete another Device

If your awning functions properly and you have a Wind Sensor or a Remote Wall Switch installed, you will need to complete the procedure below for adding a control device.

To ADD an additional Control Device (such as a 2nd Remote, All Weather Remote, Wind Sensor, or Wall Switch);
• Press the programming button on the back of the transmitter that was supplied with the awning until the Motor "jogs".
• On the additional Control Device, press the programming button until the motor "jogs", then release.
To Add a Wireless Wind Sensor follow the instructions supplied with your Wireless Wind Sensor.
To DELETE a Control Device, repeat the two steps listed above and the additional Control Device is removed.


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APPENDIX E
How to Drain Rain Water from the Awning Fabric

WARNING: THE SUNSETTER AWNING IS NOT DESIGNED TO HOLD THE WEIGHT OF RAINWATER POOLING ON THE FABRIC. ACCUMULATION OF RAINWATER ON THE FABRIC COULD COLLAPSE THE AWNING AND CAUSE SERIOUS INJURY!

If, for any reason, rainwater accumulated on the fabric, follow the instructions below to remove the water. You will need a helper for this procedure.

WARNING: NEVER WALK UNDER AN AWNING WITH WATER ACCUMULATED ON THE FABRIC! THERE COULD BE A TREMENDOUS AMOUNT OF WEIGHT ON THE AWNING AND THE FRAME COULD COLLAPSE AT ANY MOMENT AND CAUSE SERIOUS INJURY!

1. Connect a common garden hose to your outside water faucet.

2. While standing in front of the awning (BUT NOT UNDER THE AWNING), visually observe where is the deepest point of the water pooling on the fabric.

3. Hold the open end of the garden hose about head high. DO NOT ALLOW ANY WATER TO RUN ONTO THE FABRIC.

4. Have a helper turn the water faucet on. Let water run ONTO THE GROUND until there is a solid stream of water.

5. Continue to hold the end of the hose head high and have your helper turn the water OFF. Leave the hose connected to the faucet.

6. Place the end of the hose over the front of the awning and let the open end of the hose slide into the deepest point of the water pool. DO NOT GO UNDER THE AWNING!

7. While the open end of the hose is UNDER THE SURFACE OF THE WATER, have your helper disconnect the water hose from the faucet and lay it on the ground.

8. The siphon caused by the water running out of the hose will drain the water from your awning. Let the water continue to drain until the flow of the water through the hose stops.

9. While keeping the end of the hose submerged, move it around on the fabric to keep it under the surface of the water to fully drain the water from the fabric.

10. When the drain stops, make sure most of the water was drained. If not, repeat the process until most of the water is drained off of the fabric.

11. Close the awning and let the rest of the water run off totally from the fabric.

12. Inspect your awning for damaged parts, and check for normal operation.


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APPENDIX F
Lateral Awning Removal Procedure

Tools needed:
1/2" socket or wrench, 7/16" socket or wrench, ladders, (2) plastic safety sleeves

WARNING: FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PERSONAL INJURY!

1. Close your awning completely.
2. Unplug your awning motor cord, if equipped.
3. Install your plastic safety sleeves on both lateral arms to prevent them from extending- see figure 23. If you do not have the safety sleeves that were supplied with your awning, call 1-800-670-7071 for safety sleeves that will be supplied free of charge.

WARNING: DO NOT ATTEMPT TO REMOVE THE AWNING WITHOUT INSTALLING THE PLASTIC SAFETY SLEEVES ON BOTH LATERAL ARMS.

4. Using a 1/2" socket or wrench, check that all 8 fasteners on the right and left side of the awning (arm clamps- 2 each, roller brackets- 1 each, and front bar connectors- 1 each) are tight- see figure 24.
5. For Motorized awnings- Using a 7/16" socket or wrench, check that the 2 bolts that secure the motor to the roller bracket are tight- see figure 24.
6. While your helper keeps the awning in the mounting brackets, carefully remove the retaining bolts, nuts and washers from each mounting bracket (soffit or wall).
7. Using the appropriate help, carefully remove the awning from the mounting brackets and place on a stable surface.

CAUTION: Be careful not to drag the awning on any surface as you can damage the fabric or painted surfaces.

Figure 23

Figure 24


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Troubleshooting
for SunSetter VISTA, Motorized and Motorized XL Awnings

Problem with Installation

Solution

Can I "hard-wire" the awning motor into my home. SunSetter cannot be responsible for any changes in the electrical configuration of the motorized awning. Have your electrician contact Somfy (the motor manufacturer) directly via their website, www.somfysystems.com.
How low can the pitch be set? As low as a 45 degree angle. See procedure in Appendix A.
How high can the pitch be set? Pitch is factory set for the Front Bar to be 29" lower than the top of the Roller Bar (see Figure 3). Wider Awnings, particularly those with the XL projection of 11' 8" may not have the ability to be adjusted more than a few inches up. If you reach the maximum adjustment and are still not happy with the height of the Front Bar, you can shim the Wall Brackets upward to raise the Front Bar further. Make sure that all Wall Brackets are shimmed evenly.
See Appendix A.
When I first press the button to operate the Awning, it moves open, then closes on its own. When the Awning is plugged in the first time, and anytime the Motor has been unplugged for more than two (2) minutes, the next command will cause the Awning to open several inches, close all the way, then the Awning will continue to open. This is a normal function.

If the Awning is plugged in to a switched outlet, this will occur after power has been interrupted for more than two (2) minutes, then restored, when the Awning is next used.

Problem with Appearance

Solution

Fabric wrinkles when the awning is opened / closed. The awning fabric has a hem along both ends of the material; some wrinkling is a characteristic of the extra thickness along either edge. This wrinkling may be more noticeable when retracted and after prolonged periods when the awning is not used. This condition is normal. Leaving the awning open in warm weather should minimize the wrinkling over a period of time. Ensuring that the awning fabric is centered on both the Roller Bar and the Front Bar may also lessen the appearance of wrinkles in the fabric.
Lateral arms (elbows) are not even when awning is retracted
  • Each lateral arm is supported individually to the square bar. Therefore, it is normal that when the awning is closed, the arms may not necessarily be even with each other when viewed from the front or underside of the awning.
  • Insure that fabric is evenly centered on the roller bar and front bar. This will assist the lateral arms in closing more evenly.
  • Fabric is not centered on the Roller Bar or the Front Bar,
    or
    Fabric gathers more to one side (telescoping fabric) on the Roller Bar as the Awning retracts.
    Center the Fabric. This procedure requires three people. Press the “my” button on the Remote Transmitter to place the Motor in the Stop position. Unplug the power cord from the electrical outlet on the wall. Manually open the Awning; continue until the steel Roller Bar is fully exposed. Two people are required to hold the Fabric centered on the Roller Bar, while the third person manually cranks the Awning closed until the Fabric becomes tight. Ensure that the Fabric is rolling over the top of the Roller Bar (see Figure 13). While rolling the Fabric onto the Roller Bar, adjust the positioning of the Fabric on the Front Bar, as needed, so the Fabric rolls up evenly. Plug in the Awning and test. If problems persist, please call Customer Service at 800-670-7071 for support.
    The Roller Bar and Fabric appear to bounce when opening and closing the Awning. The Roller Bar that holds the Fabric is supported only at the extreme ends and it bows slightly toward the center. As the Roller Bar rotates, it may move up and down toward the center. This is a natural tendency of the bar and may be more noticeable with larger sized Awnings.
    My Fabric is rubbing against the Arm Clamps when it is opening/closing. The Fabric should not come in contact with the hardware when it is opening or closing. Verify the Fabric is rolling over the top of the Roller Bar (see Figure 13 AND 13a). The Fabric should be taught between the Roller Bar and Front Bar when the Awning is fully Open. If Fabric sags, the Open stop setting may need to be adjusted closer to the house.

    The VISTA Awning Drive Unit binds, skips, or spins freely.

    The Drive Unit gears may have been stripped or damaged during operation. Please call Customer Service at 800-670-7071 for assistance and possible replacement of the Drive Unit.
    Woven Acrylic Fabric seams leak rain water. Although the Woven Acrylic Fabric was treated to be water-repellent, rain water may leak through the needle holes created when we stitch the Fabric. To minimize this leak, apply a sealer like 303 High Tech Fabric Guard to the stitches from the underside of the Awning. Allow it to dry for several hours before closing your awning. For more information please see www.303products.com

    Problem with Motor or Gear

    Solution

    After installing, the awning will not function • Is there power to the outlet? Test with a known good appliance, such as a lamp.
    • Test the Remote Transmitter - Hold a button, the LED light should blink for at least 5 seconds.
    • If Remote Transmitter fails this test, replace the battery (CR2430) with a new battery.
    The red light on the remote transmitter does not come on when I press the button • Remove the battery and reinsert in slot and try pushing button again, if no light - replace battery
    • Replace the battery (CR2430) following the instruction in Care and Maintenance section.
    The Awning closes on its own. Three conditions can cause the Awning to close on its own.

    1. The Wireless Wind Sensor has detected rapid movement up and down and has sent a "close" signal to the Awning, causing the Motor to close the Awning. The sensitivity of the Wireless Wind Sensor is set inside the device. The sensitivity is adjusted by using a small screwdriver to turn the potentiometer from the factory setting of 2 to a higher setting up to 9. When setting the Wind Sensor to be more sensitive, the setting can be set as low as 1.

    2. The Wireless Wind Sensor has low batteries, causing the Motor to Close the Awning after being open 15 minutes. Change the AA batteries. Do not use rechargeable batteries.

    3. The Wireless Wind Sensor has lost communication with the Motor. This can be caused by dead batteries, in which case the AA batteries must be replaced with new, non-rechargeable ones. This can also be caused by a Wind Sensor being physically removed from the Awning without removing it from the Motor’s memory, as outlined
    in Appendix D.
    Awning works in one direction only. Follow instructions in Appendix B. to see if the preset Open or Close stop position setting can be adjusted. If this fails, please call SunSetter Customer Care at 800-670-7071 for assistance.
    When opening or closing my awning, the awning does not stop at the correct OPEN/CLOSE position and I must use the Neutral (STOP) button on the remote transmitter. Reset the OPEN/CLOSE limit push buttons using the installation instruction manual - see Appendix B.
    Awning will not open or retract using the Manual Override Crank The remote must be in the NEUTRAL position in order for the manual override to operate correctly when using the crank. If necessary, you can also unplug the cord from the electrical receptacle.
    Remote transmitter, can I use more than one Yes, you can purchase an additional transmitter from SunSetter Products and follow the installation instruction manual – Resetting the Remote Transmitter (Appendix D), to set the additional transmitter.
    After opening and closing the awning several times, the motor suddenly stopped working and will not close or open the rest of the way The overtemperature sensor has temporarily shutoff the motor. The motor will resume normal operation after about 15 minutes of cooling down.
    Note: If the awning is in the closed position and ambient temperature is elevated, it might take a little longer.
    When operating my awning the GFI on the outlet keeps tripping and interrupting the power supply to the awning
  • First test the GFI by plugging in another appliance (such as a hairdryer) to insure outlet is working properly, if O.K
  • Test awning by getting power from other outlet inside the house using an extension cord, if O.K
  • There may be moisture in the motor housing causing the GFI to trip, please allow motor to dry over 2-3 sunny days. Motor is designed to operate if it gets wet and dries out.
  • Installing the SunSetter cover or Hood over your awning will reduce the risk of rain-water affecting the operation of the motor.
  • Refer to Care and Maintenance for additional guidance.
  • After opening and closing the awning several times, the motor suddenly stopped working and will not close or open the rest of the way The overtemperature sensor has temporarily shutoff the motor. The motor will resume normal operation after about 15 minutes of cooling down.
    Note: If the awning is in the closed position and ambient temperature is elevated, it might take a little longer.
    When I pressed the button on the Remote to operate the awning, the awning operated differently than what I am used to seeing.
  • When you lose power in your home that exceeds 2 minutes, the motor will perform an automatic routine that verifies the proper closed position reference point for the awning. Once the motor completes this automatic routine, it will operate normally.



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    5-Year Limited Warranty-Awning and Accessories VISTA and Motorized Models Only

    A. WHO GIVES THIS WARRANTY?
    SunSetter Products, 184 Charles Street, Malden, MA 02148.

    B. WHO IS ENTITLED TO THIS WARRANTY?
    This Warranty applies only to the original purchaser who paid for the product and may not be assigned or transferred to subsequent owners. This Warranty applies only to products purchased and installed in the US.

    C. WHAT ARE THE RESPONSIBILITES OF SUNSETTER PRODUCTS UNDER THIS WARRANTY?
    Subject to the terms and conditions set forth herein, SunSetter Products will furnish replacements for parts found by SunSetter Products to be defective in design, manufacture or assembly, under each specific component or product warranty as set forth below.

    D. WHAT ARE THE RESPONSIBILITES OF THE ORIGINAL PURCHASER UNDER THE WARRANTY?
    1. Before any claims may be made under this Warranty, the original purchaser must have paid in full for the product covered under the Warranty, according to the terms and conditions of the pay-plan defined in the original order. IF THE PURCHASER HAS FAILED TO MAKE FULL PAYMENTS ACCORDING TO THE SPECIFIC PAY PLAN FOR THE PRODUCT, THIS WARRANTY SHALL BE NULLIFIED AND SUNSETTER PRODUCTS SHALL BE RELIEVED FROM ANY RESPONSIBILITY OR LIABILITY UNDER THIS WARRANTY. The purchaser agrees and acknowledges that this Warranty agreement constitutes an executory contract.

    2. The purchaser must use care in installation, maintenance, operation, use, and storage of the product in accordance with the instructions contained in the owner's manual. ANY FAILURE TO INSTALL, MAINTAIN, OPERATE, USE AND STORE THE PRODUCT IN ACCORDANCE WITH THE INSTRUCTIONS CONTAINED IN THE OWNER'S MANUAL WILL NULLIFY THIS WARRANTY AND RELIEVE SUNSETTER PRODUCTS FROM ANY RESPONSIBILITY OR LIABILITY UNDER THIS WARRANTY.

    3. Promptly notify SunSetter Products of any claims.

    4. The purchaser may be required to provide a photograph of any defective parts. The purchaser may also be required to pay a deposit until the defective parts are returned to SunSetter Products for inspection. The purchaser must obtain a return authorization form from SunSetter Products' customer service department prior to the return of any merchandise and after having received such authorization, return the part or product, freight prepaid, to SunSetter Products.

    E. WHAT IS COVERED UNDER THIS WARRANTY?
    1. The following components of the SunSetter Lateral Arm Awning and its accessories (defined as accessories attached to the awning) are covered under this Warranty, subject to the limitations set forth below. These components have a five (5) year limited (prorated) warranty, against manufacturer's defects as outlined below:

    (a) Should the purchaser promptly notify SunSetter Products of such defects within one year (12 months) from the date of the original purchase, the defective component will be replaced at no charge.

    (b) After one year but within five years (60 months) from the date of the original purchase, a defective component will be replaced upon the purchaser's payment of 1/60th of the full retail cost of the component for each month of use prior to the claim.

    2. Covered Components:

    STRUCTURAL SUPPORTS, which include the lateral arms, the square bar, the front bar and all other attached supports are warranted not to fail for five (5) years provided that the components are not subjected to excessive winds or water pooling on the fabric.

    ROLLER BAR is warranted for five (5) years against any and all damage including cracking and permanent bowing that would affect the performance of the awning, provided that the awning is not subjected to excessive winds or water pooling on the fabric.

    FABRIC is warranted for five (5) years against:

    (a) Excessive fading under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual.

    (b) Mildew on the fabric. Mildew will not form on the fabric itself, but may form on dirt and dust that have not been removed from it. Please see maintenance instructions for proper cleaning-outlined in owner's manual.

    (c) Excessive cracking or peeling under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual, and provided that the awning is not subjected to excessive winds or water pooling on the fabric.

    GEAR MECHANISM (VISTA Model only) is warranted for five (5) years not to fail under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual.

    ELECTRIC MOTOR (Motorized Models only) is warranted for five (5) years not to fail under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual.

    AWNING ACCESSORIES (defined as accessories attached to the awning) are warranted for five (5) years not to fail under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual.

    F. WHAT IS NOT COVERED UNDER THIS WARRANTY?
    1. The SunSetter awnings are not designed to be used for carports and are not designed to be installed on moving vehicles. Any damage that results from the Purchaser's use of SunSetter awnings for carports or on moving vehicles is not covered by this warranty.

    2. Any failure or damage of the components that results from any intentional or negligent actions by the purchaser or by any other person is not covered by this Warranty.

    3. It is the responsibility of the purchaser to securely fasten the awning to studs, joists, headers or other structural members. Any failure or damage that results from the awning falling from its installed position is not covered by this Warranty.

    4. Labor charges connected with installation of replacement parts are not covered by this Warranty.

    5. Freight expenses to and from SunSetter Products in shipping damaged or replacement parts are not covered by this Warranty and must be paid by the purchaser.

    6. Stretching of fabric or damage to any structural component caused by wind or water pooling on the fabric or any other weather are not covered by this Warranty.

    7. Any modification or addition to the awning structure and support system or to the electric motor or its wiring will nullify this Warranty and relieve SunSetter Products from any responsibility or liability under this Warranty.

    G. GENERAL PROVISIONS AND LIMITATIONS

    1. THE WARRANTY GRANTED HEREIN IS THE EXCLUSIVE REMEDY FOR THE PURCHASER. SUNSETTER PRODUCTS MAKES NO OTHER WARRANTIES TO THE PURCHASER, EXPRESS, STATUTORY, IMPLIED OR OTHERWISE AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATIONS, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

    2. TO THE EXTENT PERMITTED BY LAW, SUNSETTER PRODUCTS SHALL HAVE NO LIABILITY TO THE PURCHASER OR ANY OTHER PERSON FOR INCIDENTAL, SPECIAL, CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES OF ANY KIND OR NATURE WHATSOEVER, WHETHER ARISING OUT OF BREACH OF WARRANTY OR OTHER BREACH OF CONTRACT, NEGLIGENCE OR OTHER TORT, OR OTHERWISE, EVEN IF SUNSETTER PRODUCTS SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH POTENTIAL LOSS OR DAMAGE. IN NO EVENT SHALL SUNSETTER PRODUCTS BE LIABLE FOR LOSS OF PROFITS AND/OR WAGES.

    3. Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

    4. This warranty gives you specific rights, and you may have other rights, which vary from state to state.




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    Important Customer Service Information

    Congratulations on your SunSetter purchase. We hope that your SunSetter product has arrived in perfect condition, and that the installation and operation instructions we have provided help you to install and use your purchases with ease. If you still have questions, or need assistance from our Customer Service Department, please email us 7days a week at ContactUs@sunsetter.com or call Toll Free at 1-800-670-7071, from 8:00 AM to 10:00 PM (EST), 7 days a week. We’ll be happy to help.

    RETURN SHIPPING/PACKAGING INFORMATION

    Damage in Shipment
    If you find any damage to your purchase please email us at contactus@sunsetter.com or call us Toll Free at 1-800-670-7071, 8:00AM to 10:00PM (EST), 7 days a week.

    Return Shipment to Us
    Please retain the shipping tube, box and all packing material, as these will be needed for any anticipated return shipment of your purchase. Please pack your awning or accessories in the original packaging. Call for your Return Authorization Number and you will be given instructions for the proper return of your product.

    90-Day Home Trial
    Try your SunSetter Awning and any accessories for 90 days. You may return any SunSetter purchase for any reason during this time, provided it has not been subjected to owner abuse or to excessive wind or water pooling on the fabric. You must notify our Customer Service Dept. by email at contactus@sunsetter.com or by calling 1-800- 670-7071, 8:00 AM to 10:00 PM (EST), 7 days a week, before returning any purchase. Once we have given you a Return Authorization Number, you can return the product within the 90-day period. Upon receipt and inspection of the product, we will refund your product purchase price or the amount you have paid toward it on your specific payment plan less shipping charges as described below. The product must be shipped in its original packaging, according to instructions. Any damage due to improper packaging will be the responsibility of the customer. Shipping and handling charges are nonrefundable. C.O.D. shipments will not be accepted.


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    Rev 01/18/2013
     

    ENJOY YOUR AWNING!!




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